You invested in Kodak products because you wanted high quality and performance. Kodak's equipment expertise is rivaled only by the award-winning service and support offered by Kodak Alaris.
Extend all the benefits of a brand new Kodak PS50 or PS80 photo scanner warranty with this coverage. Kodak Alaris service agreements offer convenience, service cost control, and maximized uptime.
Customers with this coverage have access to specially trained product specialists to resolve any technical, installation or driver issues. You'll get Alaris' world-renowned Advanced Unit Replacement (AUR) support on your scanner not operating consistently within manufacturer’s specifications.
AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product defect, for eligible purchasers of certain Kodak Scanners, Kodak will replace that product within two business days.
The AUR provides advance replacement on specific failed or broken Kodak Scanner. To be eligible to take advantage of the AUR, the eligible purchaser must obtain an RMA number, sign an Advance Replacement Agreement and provide a credit card deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement product needs to be checked. The eligible purchaser will be asked for the address where the replacement product is to be shipped. The eligible purchaser will also be faxed packing and shipping instructions for the malfunctioning product. The eligible purchaser will then receive a replacement product within 2 business days after the service call initiation and Kodak's receipt of the signed agreement. The malfunctioning product must be received by Kodak within ten (10) days of the end user's receipt of the replacement product or the end user's credit card will be charged the list price of the replacement product. Shipment of replacement Imaging Product will be made at Kodak's expense and choice of the freight carrier. Shipments not made under Kodak's directions and choice of freight carrier may void the Limited Warranty.
Before the product is returned to Kodak, be sure to remove all options and accessories (which include power cord, documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the replacement product was shipped must be used to return the malfunctioning product. If the malfunctioning product is not returned in the box and packaging in which the replacement product was shipped the Limited Warranty may be voided. The Return Material Authorization Number ("RMA") must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product.
All Kodak Scanners are subject to the Warranty Exclusions described in the User Guide that accompanies your scanner.
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